Terms and Conditions for Gardening Services in Coombe
These Terms and Conditions set out the basis on which Gardeners Coombe provides domestic and commercial gardening services in the UK. By making a booking, requesting a quotation, or allowing our team to begin work, you agree to these terms. They are designed to keep arrangements clear, fair, and practical for both parties, covering the booking process, payment terms, cancellations, liability, waste handling, and the law that applies to our service agreement. In these terms, references to “we”, “us” and “our” mean the gardening service provider, and references to “you” and “your” mean the customer receiving the service.
These terms apply to routine garden maintenance, one-off visits, seasonal work, clearance, planting, pruning, lawn care, hedge trimming, and similar services arranged through Gardeners Coombe. They do not replace any separate written agreement that may be issued for larger projects, but they form the core service conditions unless we agree otherwise in writing. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.
Please read these terms carefully before confirming any booking. The article uses the phrase garden services in Coombe, gardening services, and garden maintenance service interchangeably to describe our work. Nothing in these terms affects your statutory rights as a consumer under UK law.
1. Booking Process
Bookings for Gardeners Coombe may be made after an initial enquiry and assessment of the required work. We may ask for photos, a description of the garden, access details, preferred dates, and any relevant information about hazards, pets, or restrictions. Based on the information provided, we may offer an estimate, a fixed quotation, or an hourly service arrangement depending on the nature of the work.
Any quotation or estimate is normally based on the conditions described at the time of enquiry. If the site, scope, or access details differ from what was originally explained, we may need to revise the quotation, change the schedule, or limit the work to what can reasonably be completed within the agreed time. A booking is confirmed only when both sides agree the scope, date, and price, and where required, any deposit has been paid.
We reserve the right to refuse or cancel a booking where the requested work is unsafe, unlawful, unsuitable for the conditions, or outside our service capability. We may also decline a job if we cannot obtain the necessary access, if weather or seasonal conditions make the work impractical, or if the property presents a serious risk. The customer must ensure that accurate information is supplied at the booking stage and that the area is ready for work on the agreed date.
2. Service Scope and Customer Responsibilities
The gardening work will be carried out with reasonable care and skill in line with the agreed description of services. This may include mowing, edging, pruning, weeding, hedge trimming, planting, tidying, leaf clearance, and related tasks. Any work outside the agreed scope, including additional labour, materials, or specialist treatment, will only be undertaken if agreed in advance or if it becomes necessary to complete the job safely and appropriately.
You are responsible for providing safe and reasonable access to the property, including gates, keys, entry instructions, and any parking information where relevant. You must also ensure that the work area is reasonably clear of obstacles, valuables, hidden hazards, and any items you do not want moved or disturbed. Where machinery or tools are used, pets, children, and vulnerable individuals should be kept away from the work area unless alternative arrangements are agreed.
If you ask us to work around specific features, plants, ornaments, irrigation systems, wildlife areas, or fragile surfaces, you should clearly identify them in advance. While we take care to avoid damage, some garden work involves natural variation and can affect the appearance of plants, lawns, or hedges after cutting or reshaping. Seasonal conditions, plant health, weather, and prior maintenance history may also affect the final result.
3. Payments and Charges
Prices for Gardeners Coombe services will be set out in the quotation, estimate, or booking confirmation. Unless otherwise agreed, charges may be based on a fixed fee, hourly rate, visit rate, or a combination of these. Where materials are required, such as plants, compost, mulch, or treatment products, those costs may be added separately and may be subject to variation depending on availability and supplier pricing.
Payments are due in accordance with the agreed terms and may be required on completion of the work, in advance, or by instalments for larger jobs. If a deposit is requested, the booking may not be secured until that deposit is received. We may suspend or withhold further services if payment is overdue. Any invoice must be paid in full by the stated due date, and we reserve the right to charge reasonable costs associated with recovering unpaid sums, where permitted by law.
If additional work is requested on the day of service, we may provide a revised price before proceeding. This includes situations where the condition of the garden differs materially from the description supplied at booking. The customer will be responsible for any agreed extra charges arising from such changes. Discounts, promotions, or package rates, where offered, are valid only for the specific terms stated and may be withdrawn without notice for future bookings.
Late Payment
Where payment is not made on time, we may charge statutory interest or any other charges permitted under applicable UK legislation for overdue business-to-consumer or business-to-business accounts, as relevant. We may also pause scheduled work until outstanding balances are settled. Failure to pay may result in cancellation of further visits and recovery action through lawful means.
4. Cancellations, Rescheduling, and Access Issues
We understand that plans can change, but cancellations and rescheduling should be made as early as possible. If you need to cancel a booking, please give reasonable notice so that we can manage the diary effectively. For short-notice cancellations, a charge may apply to cover preparation time, reserved labour, or lost appointment time, particularly where we have already allocated a team or ordered materials.
If we must cancel or reschedule due to severe weather, staff illness, equipment failure, or other circumstances beyond our control, we will aim to offer an alternative appointment at the earliest reasonable opportunity. We will not be liable for delays caused by events outside our control, including storms, flooding, transport disruption, or power outages. Any deposit may be retained or transferred to a new date, depending on the circumstances and the work already carried out.
Where access is not available on the agreed date, or if the property is unsafe to enter, we may treat this as a late cancellation or failed appointment. If we are unable to complete the job because of locked gates, no entry instructions, obstructed access, or inaccurate location details, you may still be charged for wasted attendance time, travel, or any part of the work completed before the issue was identified. Repeated access problems may lead to refusal of future bookings.
5. Liability and Limitations
We will perform our gardening services with reasonable care and skill, but some degree of variation is inherent in outdoor work. The condition of lawns, shrubs, soil, trees, and plants can change depending on weather, season, pests, disease, irrigation, and prior maintenance. We are not responsible for deterioration that results from natural causes, pre-existing weakness, or the customer’s failure to provide suitable aftercare where that is necessary.
Our liability is limited to direct loss or damage that is a foreseeable result of our negligence or breach of contract. We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud, or any other matter that cannot legally be excluded under UK law. However, we are not responsible for indirect or consequential loss, loss of profit, loss of business, or loss arising from matters outside our control.
Where property damage is alleged, you must notify us within a reasonable time and provide photographs or other evidence where possible. We may inspect the issue before agreeing any remedy. If we are responsible, our response may include repair, replacement, re-performance of the service, or a refund, depending on what is reasonable in the circumstances. Any remedy will be assessed fairly and in line with the value of the affected service.
6. Waste, Green Waste, and Environmental Compliance
Gardening work can generate green waste, soil, rubble, packaging, and other removed material. We will handle waste in accordance with applicable UK waste regulations and environmental duties. Unless agreed otherwise, we may remove green waste from site for lawful disposal, composting, or transfer to a licensed waste facility. Any waste removal charge, if applicable, should be understood as covering collection, transport, and lawful handling rather than guaranteed recycling in every instance.
The customer must tell us in advance if there are any hazardous materials, treated timber, asbestos, sharp objects, chemicals, syringes, invasive species, or contaminated waste in the garden. We are not obliged to remove hazardous or regulated waste unless specifically agreed and legally permitted. If such material is discovered during the work, we may stop the affected part of the job, leave the area safe where possible, and advise that specialist handling is required.
You remain responsible for disclosing anything that might affect the lawful disposal of waste from the property. Where waste belongs to the customer and is left for collection, you confirm that we may remove it and dispose of it in accordance with applicable legislation. We may refuse to take any item that we reasonably believe cannot be handled safely, legally, or within the scope of the booking. Fly-tipping, illegal dumping, and unauthorised burning of waste will not be undertaken under any circumstances.
7. Subcontracting, Materials, and Changes to the Service
We may use subcontractors or third-party suppliers to help deliver part of the service, provided the overall standard of work remains consistent with these terms. Any subcontractor acting on our behalf will be expected to follow the agreed scope, safety expectations, and customer instructions where reasonable. We may also substitute materials or methods where the original item is unavailable, unsuitable, or no longer practical, provided the substitute is of comparable quality and function.
If you request a change after the booking has been confirmed, we may revise the price and timing to reflect the new requirements. This can include additional beds, extra hedge runs, emergency clearance, or repeat visits not originally included. Written confirmation is preferable for significant changes, but verbal agreement may be accepted where it is clear and capable of being recorded. The customer should check the booking details carefully and raise any concerns promptly before work begins.
8. Governing Law and Disputes
These terms, and any dispute or claim arising from them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales will have exclusive jurisdiction, subject to any mandatory consumer rights that apply. If a disagreement arises, both sides should first try to resolve the issue informally and in good faith before starting formal proceedings.
Nothing in these terms affects your rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations where applicable, or any other relevant UK legislation. If you are unhappy with any aspect of the service, you should raise the matter promptly so that it can be reviewed while the work, site conditions, and relevant records remain fresh. Our aim is to deal with concerns fairly, proportionately, and without unnecessary delay.
These Terms and Conditions may be updated from time to time to reflect changes in law, service methods, or business practice. The version in force at the time of booking will usually apply to that booking unless a newer version is expressly agreed in writing. Continued use of our garden maintenance services or further bookings with Gardeners Coombe will be treated as acceptance of the applicable terms for the relevant service period.